Support should help manufacturers regain control faster.
TSRB support is organized around practical manufacturing questions: what happened, what is blocked, who owns the response, what evidence is needed, and how the issue becomes easier to prevent next time.
Support for real manufacturing environments
The TSRB support knowledge base should help users understand how to use Production Intelligence, MERIT 2.0, dashboards, machine connections, ERP data, governance workflows, and support tickets to resolve issues with clarity.
Production Intelligence support
Help with machine status, utilization, downtime, part counts, dashboards, operator views, and data interpretation.
Governance support
Help with exceptions, ownership, SLA clocks, gates, escalation, proof-of-execution, and learning-loop questions.
Connectivity support
Help with ERP data, machine data, network readiness, DNC workflows, hardware signals, API/SQL questions, and integration prerequisites.
Recommended knowledge-base structure
Group support articles by how customers actually experience the system.
Getting started
Login, roles, navigation, dashboard basics, operator portal basics, and what each view is designed to answer.
Machine visibility
Machine states, uptime/downtime, counts, utilization, timelines, fault events, and status troubleshooting.
Jobs and ERP context
Work orders, operations, routings, part numbers, labor tickets, completion, and status synchronization.
Governance workflows
Acknowledging exceptions, assigning ownership, closing with proof, escalation, gates, and learning-loop updates.
Pilots and deployment
One-machine pilot setup, validation steps, success measures, machine readiness, and expansion planning.
Troubleshooting
Common symptoms, data gaps, connectivity issues, missing context, user permissions, and when to open a ticket.
How to request support
Need help with a production issue?
Open a help ticket with the machine, job, time, screenshot, and impact so TSRB can focus the response quickly.
Open a Help TicketSupport should help manufacturers regain control faster.
TSRB support is organized around practical manufacturing questions: what happened, what is blocked, who owns the response, what evidence is needed, and how the issue becomes easier to prevent next time.
Support for real manufacturing environments
The TSRB support knowledge base should help users understand how to use Production Intelligence, MERIT 2.0, dashboards, machine connections, ERP data, governance workflows, and support tickets to resolve issues with clarity.
Production Intelligence support
Help with machine status, utilization, downtime, part counts, dashboards, operator views, and data interpretation.
Governance support
Help with exceptions, ownership, SLA clocks, gates, escalation, proof-of-execution, and learning-loop questions.
Connectivity support
Help with ERP data, machine data, network readiness, DNC workflows, hardware signals, API/SQL questions, and integration prerequisites.
Recommended knowledge-base structure
Group support articles by how customers actually experience the system.
Getting started
Login, roles, navigation, dashboard basics, operator portal basics, and what each view is designed to answer.
Machine visibility
Machine states, uptime/downtime, counts, utilization, timelines, fault events, and status troubleshooting.
Jobs and ERP context
Work orders, operations, routings, part numbers, labor tickets, completion, and status synchronization.
Governance workflows
Acknowledging exceptions, assigning ownership, closing with proof, escalation, gates, and learning-loop updates.
Pilots and deployment
One-machine pilot setup, validation steps, success measures, machine readiness, and expansion planning.
Troubleshooting
Common symptoms, data gaps, connectivity issues, missing context, user permissions, and when to open a ticket.
How to request support
Need help with a production issue?
Open a help ticket with the machine, job, time, screenshot, and impact so TSRB can focus the response quickly.
Open a Help Ticket